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ForumForumMy Photo Index ...My Photo Index ...Bug reportsBug reportsProgram fails on LoadProgram fails on Load
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 2/3/2009 7:11 AM
 

I tried the de-bugging that was posted, but it didn't work. I loaded your program and was anxious to use it, but when I open the file and "create new", hit save and it fails with the microsoft report. How can I fix this?

New Post
 2/3/2009 10:09 AM
 

Hi,

Sorry for the inconvenience,

What version are you using? you can find it in the help-->About screen.

could you please send me the contents of the error report?

 Asaf.

New Post
 2/3/2009 5:43 PM
 

I can't even get to the help screen. I open the program and it immediately prompts me with the photo index selection screen. I can either save or create new. If I click cancel the program closes. If I click open or save it then crashes and I get this note. "My photo Indes has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. " Then I can click the close button. I downloaded the version on your webpage yesterday, so whatever version is out there is the one I am using.

Thanks, Kim

New Post
 2/3/2009 6:24 PM
 
 Modified By Asaf  on 2/4/2009 5:27:35 AM

Hi,

What kind of OS are you using with what Service pack?

 Can you please send me the log file from C:\Documents and Settings\__USER__\Local Settings\Application Data\MyPhotoIndex\myPhotoIndexLog.txt

Thanks

Asaf.

New Post
 2/3/2009 7:01 PM
 
 Modified By kimewing  on 2/4/2009 8:24:25 AM

I don't have those file folders. I have the documents and settings and then I assume you mean "user" as either 1)administrator 2)all users or 3)kimewing.

But after looking in all of those folders there is no local settings folder.

I am using windows XP professional, version 2002, svc pack 2

 

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